Beaumont, Texas — Anita Carrillo’s visit to the Goodyear Auto Service Center for an oil change did not flow too well.
The sticker placed in the top left of her windshield to remind her of her next oil change had an extra message: “UR GAY,” Carillo said.
“My shirt that I had on was multicolored, maybe he thought I was trying to represent gay pride or something, I have no clue,” she said.
To this day, Carrillo is not sure why the mechanic printed the message, but she knew it was not professional. So she contacted a manager.
“He didn’t really apologize for it, he just kind of made an excuse for it,” Carrillo said.
Carrillo took her complaint to Facebook and posted a picture of the altered sticker. It went viral in Southeast Texas and it got the attention of Goodyear.
“I got speak to a higher-up manager and he really apologized and he was like this shouldn’t have happened and he took action,” Carillo said.
On Tuesday, he gave Carrillo her money back, and a new sticker without any creative messages on it. Carrillo hopes her ordeal inspires others to put the brakes on bad customer service.
Carrillo said the manager told her the mechanic that put the offensive sticker on her SUV is no longer with Goodyear.